I had a bad experience at the Apple Store in Santa Rosa, CA.
After my dad surprised me with my 1st gen 8g iPhone, I went to Apple to buy a case for it. I chose some crappy skin case that wasn't very snug. It collected dust under it very easily and was showing signs of scratching the metal around the glass. When I purchased it, I asked the guy if I could return it if I hated it and he said that was fine as long as it was within x number of days. He did not say anything about keeping the box and neither did the reciept that Apple emailed to me. It didn't take long for me to realize how horrible the case was. Unfortunately, my husband had actually decided to clean (wtf?) and threw away my packaging. I showed up with the case in perfect condition and my reciept to return it. The manager basically laughed at me for not having the packaging and told me I couldn't return it. I explained to him that the case was actually damaging my iPhone and that I was interested in purchasing a different case that was twice as much. He said that's fine, but I couldn't return the crappy one, but I was more than welcome to purchase the better one. I threw a fit, lol. He gave me some bull crap about how he was just going to have to throw the case in the garbage if he accepted the return and that he'd get in big trouble. I seriously fought (loudly) with this guy for 20 minutes right by the cash register. When I asked him for his supervisor's phone number he snatched the case from my hand and proceeded to do the return. Customers in line were appauled at the manager and told him so and "congratulated" me for not giving up. I may be little and look like I'm 15, but I'm stubborn as can be! I will win.
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