Quote:
Originally Posted by Brickman
You will probably get dropped calls with most any service, I have friends on VZ and they get dropped calls from time to time. I have very good service where I live/work and rarely get dropped calls. I mostly get them when I drive in and out of 3G coverage. 
My experience with AT&T CS has been very good. I had an issue with my bill. Can't remember what now, but they fixed it to my liking and have always been very helpful when I have called.
Of course being nice to them up front always helps you get your way also.  |
I agree any carrier is going to have dropped calls. I have had at&t for about 6 months now and have only experienced about 3 dropped calls the whole time. I live in Central Ohio and can honestly say that I had more dropped calls with Verizon!
I feel too that at&t customer service is pretty good! I have had to call them a couple of times and they have always been nice and willing to help.
However, I was with Verizon for 6 years and I felt their customer service was very poor. Sure the reps were nice but they could mess up a french fry order in my opinion. Others have had excellent csr service.
It's all in how you treat them when you call! If you call in screaming more than likely they aren't going to help you