ATT Start Up Problems with Activation

[edcar]

My store took over 30 mins to activate my iPhone. There appears to be a steep learning curve among reps. I counted only 3 people processed in 35 mins with 3 reps working at terminals.

[abalboa3]

at least yours was activated. Mine handed the phone to me and told me to activate it at home. Now all I get is an error to try again, an error with iTunes has occured

[bigbrass93]

have phone, no data here, can't set it up

[sailorgirl]

Ruh ro, rastro.

[Reaktor5]

See, this is what happens when you mess with a good system to begin with.
You can thank AT&T for this mess.

[h22kai]

The funny thing about this is that AT&T did this so that their phones would not be jailbroken... this go around it didn't take months to jailbrake.... I was jailbroken BEFORE launch.

[dloveprod]

mine was really quick, like 15 minutes at apple store, it looked like they had more than 30 people processing

[Kupe]

Originally Posted by Reaktor5

See, this is what happens when you mess with a good system to begin with.
You can thank AT&T for this mess.

Actually, "this mess" is 100% Apple's doing. Clearly they reserved insufficient bandwidth for the simultaneous launches of MobileMe, App Store, iPhone 2.0 OS download, and thousands of simultaneous iPhone 3G activations. AT&T is a victim as much as all the screwed customers (Link).

[whmurray]

Originally Posted by Kupe

Actually, "this mess" is 100% Apple's doing. Clearly they reserved insufficient bandwidth for the simultaneous launches of MobileMe, App Store, iPhone 2.0 OS download, and thousands of simultaneous iPhone 3G activations. AT&T is a victim as much as all the screwed customers (Link).

Since 8am EDT I have not been able to connect to iTunes store for Version 2.0. I can connect to all other services and have tried two networks. I get several different messages but they are all variations on "can't connect to store."

[whmurray]

Originally Posted by Kupe

Actually, "this mess" is 100% Apple's doing. Clearly they reserved insufficient bandwidth for the simultaneous launches of MobileMe, App Store, iPhone 2.0 OS download, and thousands of simultaneous iPhone 3G activations. AT&T is a victim as much as all the screwed customers (Link).

As in most such cases, there is plenty of blame to go around. There was late and inadequate planning and training. There is inadequate network capacity. There is a lack of trust of the customer and a terrible activation process.

It is not as though those of us in the forum are surprised or that we have not been cautioning Apple for days.