Dust under 3GS Screen. Great experience at Apple store

[madmak]

So today I noticed 3-4 dust specs under the glass of my new 3GS. Since it was the 30th day (got it on launch day), I went to Genius bar at Apple store. This is my first Apple product so was not sure about the experience. It went smoothly and I walked out with a new 3GS in 5 minutes!

The genius guy first mentioned that he cannot replace the phone since I had purchased it at ATT and he would instead replace the screen. But they had no service techs available so he gave me a new phone instead.

Make sure to check your screens. Mine supposedly had a small opening on the lower left side (that is what he wrote on the report). A few spec of dust might not bother you (it did bother me!) but if the problem is endemic then in a few months it might get worse.

[i_nut]

Good stuff, Madmak. Thanks. Hope all is well w your new S!!

[DocGo]

That's great. My old 3G had the same problem. I am hoping that my 3GS will never have this problem. My older 2G never had this problem so I think this may be a 3G series thing.

[thinkTwice]

Well I bought my phone at the apple store and I got applecare so I hope I'm covered!

[Jellotime91]

Btw incase you didn't know it's not just a 30 day exchange policy. If you don't extend your warrantee you have 1 full year of exchanges. So if anything happens to your phone like a dead pixel or a broken home button or something, feel free to take it to the apple store and get a new one again.

[lonbeehold]

Originally Posted by Jellotime91

Btw incase you didn't know it's not just a 30 day exchange policy. If you don't extend your warrantee you have 1 full year of exchanges. So if anything happens to your phone like a dead pixel or a broken home button or something, feel free to take it to the apple store and get a new one again.

Yes. I bought my 3G at ATT in December. In June, those little gray "stretch marks" that people have complained about on some white phones really began to bother me. I borought the phone to Apple. genius checked it out and gave me a brand new 3G, no problems. I did not have Apple Care. Phone was still under 1 year warranty.

[i_nut]

Pretty good that they'll honor the warranty and all. I was under the impression that they'd be a bit stingy w the units. Good stuff!

[Live_Free]

I got mine at a walmart.... and can only *RETURN* to that store, but I got the apple care sooo w/e =) I've only have good experience with apple, my 1 year old MacBookPro has had the speakers go out and motherboard. The little 250 dollar card saved my 3k.... =)

[OmariJames]

I had the same problem but it was on the LCD and i just called it a dead pixel. it obviously was not since when the screen was off and the pixel was still there

[Mushy2012]

I have gone through 4 iPhone 3GS' and all of them had dust underneath the screen...among other issues.