Help! Cannot turn off Passcode Lock

[ptinlv]

I don't know how this happened but, I picked up my phone and had a message that told me I had to put in a passcode lock in order to continue receiving my e-mail from my exchange server. When I went to turn the passcode off, there was no button to do so in the settings. I went to the 101 section and found the passcode lesson. The "turn passcode off" button has literally disappeared.
Has this happened to anybody else? I really don't like having a passcode lock active on my phone, and now I don't even have the option to turn it off.

Please Advise!

[JFSikora]

That is really odd and I've never heard of that happening. There may be nothing that can fix that except for a restore to a fresh iPhone... Sorry, that's all I have for that.

[jamesus]

This could be due to your company enforced exchange policy. I have to have a 5 digit passcode lock on mine otherwise it will not sync.

[ptinlv]

Thank for the input. I kinda figured it had something to do with the exchange server. I was hoping that something else was to blame.

I appreciate you guys taking the time to reply.

[JFSikora]

Originally Posted by ptinlv

Thank for the input. I kinda figured it had something to do with the exchange server. I was hoping that something else was to blame.

I appreciate you guys taking the time to reply.

Sorry I could not help out, not an exchange guy.

[tony2979]

Originally Posted by jamesus

This could be due to your company enforced exchange policy. I have to have a 5 digit passcode lock on mine otherwise it will not sync.

Same here....it's an IT policy.

[dannyleeuk]

I had to restore my iPhone from a backup lastnight, which for some reason removed any trace of my existing passcode lock? I didn't tell it to do that either and I expected to have to type it in but nope.....all trace of my passcode gone? Just an idea

[haissk]

Simply way is to delete the Mail Exchange Server settings and goback to the passcode lock it should appear

[flyingember]

Originally Posted by haissk

Simply way is to delete the Mail Exchange Server settings and goback to the passcode lock it should appear

which assumes she doesn't want to

continue receiving my e-mail from my exchange server

just an FYI- If you want to use the built in wipe function in activesync you MUST have the passcode requirement turned on in exchange