Verizon Blackberry Storm, should I switch?

[alexcross]

Right now I'm rockin' the disappointing Blackberry Storm. I was one of the first in line the morning it came out, and have unsuccessfully tried to convince myself that it's a good phone ever since.

So, I'm currently considering switching to ATT and picking up an iphone. My best friend and my girlfriend both have the phone so I've had plenty of time with it and love it! The only hesitation is I that I hear Verizon has better tower/customer service.

Any advice?

[rustyjar79]

My advice would be buy a cheap phone through AT&T to make sure you like the service. if you do and decide to keep AT&T, you can swap out the phone for the iPhone. This way if you don't like AT&T you don't have a 10% restock charge. Saw this answer the other day over at HoFo and it made sense. good luck! I was one of the ones who braved the 15 degree temps for 3 hours to come back to Verizon from the iPhone and needless to say, I went back with AT&T and the iPhone 3G and shortly after, forked out another $500 for the 3GS, in my opinion, well worth it

[dbmet]

I had a Storm too and then Went to the Palm Pre, and had it a feeling it was going to be a storm experience all over again. Now I have the 3gs and love it..

[LucasVictor]

same here dude. i switched from storm to 3GS this weekend and like others, i am kicking myself for not doing it earlier.
now of course, there are certain things that i miss in my storm but let's not go there because the speed and efficiency of iphone (not to mention the amazing safari exp and out of the world UI) more than make up for it.

[Duvi]

If your friend and girlfriend have it, do they have bad service? It seems as though this is an easy answer as you have members you know personally that can vouch for you.

[alexcross]

Originally Posted by Duvi

If your friend and girlfriend have it, do they have bad service? It seems as though this is an easy answer as you have members you know personally that can vouch for you.

Yea I talked to them both and they both said the only problems they have are a few dropped calls. I wanted to get a more broad answer by asking more people though, and wanted to know more about the customer service and to see if ATT is worse or better than Verizon!

I already know the Iphone is better than the Storm, but the phone service and customer service?

[rustyjar79]

Originally Posted by alexcross

I already know the Iphone is better than the Storm, but the phone service and customer service?

Truthfully as far as customer Service goes, I have encountered more rude CSR's at Verizon than I have at AT&T. In fact I had a simple question about my bill, and the CSR I spoke with from AT&T couldn't quite answer my question, so she gave me 1000 rollover minutes. I guess it was like playing stump the CSR, but everyone I have talked too has been great (from AT&T)

As far as the service, where I live (Northeast Ohio) Verizon is better as far as Cell service, but AT&T is so close a second place, that it does not bother me, and in fact, dropped calls have been very minimal, like maybe 1 to 2 a week

[Brickman]

You will probably get dropped calls with most any service, I have friends on VZ and they get dropped calls from time to time. I have very good service where I live/work and rarely get dropped calls. I mostly get them when I drive in and out of 3G coverage.

My experience with AT&T CS has been very good. I had an issue with my bill. Can't remember what now, but they fixed it to my liking and have always been very helpful when I have called.

Of course being nice to them up front always helps you get your way also.

[shawnluke]

Originally Posted by Brickman

You will probably get dropped calls with most any service, I have friends on VZ and they get dropped calls from time to time. I have very good service where I live/work and rarely get dropped calls. I mostly get them when I drive in and out of 3G coverage.

My experience with AT&T CS has been very good. I had an issue with my bill. Can't remember what now, but they fixed it to my liking and have always been very helpful when I have called.

Of course being nice to them up front always helps you get your way also.

I agree any carrier is going to have dropped calls. I have had at&t for about 6 months now and have only experienced about 3 dropped calls the whole time. I live in Central Ohio and can honestly say that I had more dropped calls with Verizon!

I feel too that at&t customer service is pretty good! I have had to call them a couple of times and they have always been nice and willing to help.

However, I was with Verizon for 6 years and I felt their customer service was very poor. Sure the reps were nice but they could mess up a french fry order in my opinion. Others have had excellent csr service.

It's all in how you treat them when you call! If you call in screaming more than likely they aren't going to help you

[fleury]

Originally Posted by alexcross

Yea I talked to them both and they both said the only problems they have are a few dropped calls. I wanted to get a more broad answer by asking more people though, and wanted to know more about the customer service and to see if ATT is worse or better than Verizon!

I already know the Iphone is better than the Storm, but the phone service and customer service?

id also have to say at&t customer service is great. my old service was with sprint and they were a little on the rude side.
on a side note we were at radio shack looking for iphone accessories when one of the workers said "oh, an iphone." and ran back to get his storm. then he showed us everything we could do on our phones too. i wish so bad i would have said something to him. this guy was a total tool though. real cocky. I'm sorry to get off track here.