I have to get off some HEAT dealing with AT&T!!

[loudrims_inc]

...everytime i call them, i get the automated messaging system that asks me for my mobile # so i type it in then, either i get another messaging system or i get a rep asking me for my mobile # again...Its a pain in the hole!! So what i did today was, as soon as i heard the rep ask for my mobile #, i gave it all to him at once, Mobile#>>Name>>Last 4 of SSN!!

So today i called AT&T Int'l about some overage charges for Data Roaming and i told the rep that i added the int'l data package before i left to Canada so he did after completing a breif backgraound check(<im serious). I was up there for about 3.5 days, so i waited an extra day before calling back to ask if it was safe to remove the int'l data package and she assured me it was safe and i wouldnt be charged overage. So i checked my bill today and guess what? Surpise, there was that beautiful red "overage info". Today i called about the issue and explained my entire situation to the rep and after 15 mins of going back and forth, he transferred me to another rep who kept informing me about how i understood the "agreement about proration" and that since i "understood" they cant do anything to help me! Which is a bunch of bullshyt! She puts me on Hold and the phone comes up with a busy signal!! I was already pissed at that point, i called right back and went thru all the usual machines and so on until i finally get a rep and i explained to her my situation about the overage and she helps me out with no problem by adding the int'l data package back on and tells me to keep it on for an extra 5 days just to be safe!! SHE WAS GREAT!! To those other reps: Was that so COT DANG HARD!?!??!!?!?!?!?!?!?! In conclusion, most of them can help you, i guess it depends on if they want to!

[sting7k]

Next time just keep the data roaming plan for a full month. If you add it and then take it off it's not just the price that is pro-rated it's the data amounts as well. So if you go over you get the overage charges. In the end it will be cheaper and you won't have to worry about any problems.

[loudrims_inc]

for data overage its $5 per MB, that is insane!

and .50cents per txt which i accumulated about $25 worth!

[Dipstix6996]

That's just crazy

[davidg4781]

What was so hard about understanding the terms of your contract? Maybe they didn't want to help you because they're not the one that made the mistake. Yeah yeah, I know, customer service and all that, but why do you want a company to bend over backwards because you made the decision to take off the plan.

[loudrims_inc]

Originally Posted by loudrims_inc

...I was up there for about 3.5 days, so i waited an extra day before calling back to ask if it was safe to remove the int'l data package and she assured me it was safe and i wouldnt be charged overage...

Originally Posted by davidg4781

What was so hard about understanding the terms of your contract? Maybe they didn't want to help you because they're not the one that made the mistake. Yeah yeah, I know, customer service and all that, but why do you want a company to bend over backwards because you made the decision to take off the plan.

dumbass! pay attn before u reply or u will look like a complete moron!!!